Shipping Policy for Paul Enterprises

Paul Enterprises (“we”, “our”, “us”) is committed to delivering your party items and bakery products in a timely, safe, and reliable manner. This Shipping Policy outlines our order processing timelines, delivery methods, shipping charges, and other important shipping-related information.

1. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.
Custom bakery items (cakes mats and etc., pastries box and etc. of custom Sizes, personalized party products) may require additional preparation time depending on design, size, and customization requirements.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping & Delivery Areas

Paul Enterprises currently delivers within India.
Delivery availability may vary depending on location, pin code, and product type (especially for perishable bakery items).
Same-day or next-day delivery may be available in select locations for bakery products, subject to availability.

3. Delivery Time Estimates

Estimated delivery times after dispatch:

Local Delivery: 1–2 business days
Domestic Standard Shipping: 3–7 business days
Bakery & fragail Items: Delivered on the selected date and time slot (where applicable)

Delivery timelines may vary due to weather conditions, logistics issues, public holidays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and size
- Product category (bakery items /fragail party items)
Free shipping may be offered on promotional orders or above a minimum order value, as specified on the platform.

5. Order Tracking

Once your order is shipped, you will receive a confirmation message via email or SMS containing tracking details.
Tracking information can be used to monitor the delivery status through our delivery partner’s system.

6. Bakery & Perishable Items Policy

Bakery products are freshly prepared and dispatched to maintain quality and freshness.
Delivery slots must be selected carefully for cakes and perishable items.
Paul Enterprises is not responsible for quality issues arising from incorrect delivery address, unavailable recipient, or delayed acceptance.

7. Address & Delivery Accuracy

Customers are responsible for providing accurate and complete delivery information.
Incorrect addresses or contact details may lead to delivery delays or failed delivery.
Re-delivery charges may apply in such cases.

8. Delayed or Failed Deliveries

While we strive to meet all delivery timelines:

Delays caused by courier partners, natural disasters, strikes, or government restrictions are beyond our control.
In case of significant delays, our support team will assist you with updates or possible resolutions.

9. Damaged or Missing Items During Shipping

If your order arrives damaged or with missing items, please contact us within 24 hours of delivery.
Clear images or videos of the package and products may be required for verification.
Approved claims may be eligible for replacement or refund as per our Return & Refund Policy.

10. Shipping Restrictions

Certain bakery items may not be eligible for long-distance shipping due to freshness and safety concerns.
Alcohol-based party items or restricted products (if any) will be shipped only in compliance with local laws.

11. Changes to Shipping Policy

Paul Enterprises reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date.