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Refund & Returns Policy

Overview

Thank you for shopping with us. Please read this policy carefully before making a purchase.

All sales made through our website are final. Once an order has been processed and shipped, no refunds, returns, or exchanges will be accepted.

By completing a purchase, you agree to the terms outlined in this policy.

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No Refund Policy

We do not offer refunds under the following conditions:

• Orders that have already been processed or shipped
• Change of mind after purchase
• Incorrect product selection by the customer
• Delay caused by courier or logistics partners
• Refusal to accept delivery after dispatch

Once an item leaves our facility, it is considered successfully fulfilled and becomes non-refundable.

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Returns & Exchanges

We do not accept returns or exchanges on any products after shipment.

Please ensure that:

• Product details are checked carefully before ordering
• Shipping information is accurate
• The correct quantity and variant are selected

Orders cannot be modified or cancelled once dispatched.

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Damaged or Incorrect Items

If you receive an item that is:

• Physically damaged during transit, or
• Incorrect compared to your order

You must contact us within 48 hours of delivery.

To process your request, please provide:

• Order number
• Proof of purchase
• Clear photos or videos showing the issue

After verification, we may offer replacement support at our discretion. Refunds will not be issued.

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Non-Refundable Items

All items sold through our store are strictly non-refundable, including but not limited to:

• Sale or discounted products
• Digital or downloadable products
• Personalized or custom orders
• Health, hygiene, or personal-use products
• Gift cards or promotional items

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Shipping Policy

• Shipping charges are non-refundable.
• Customers are responsible for providing accurate delivery details.
• We are not liable for delays caused by courier services, customs, weather conditions, or unforeseen circumstances.

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Order Cancellation

Orders may only be cancelled before shipment.

Once the order status changes to shipped, cancellation requests will not be accepted.

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Contact Us

For any questions regarding orders or this policy, please contact:

Email: paulenterprices2025@gmail.com
Address: 788005, opposite to old Gopinath cinema hall, Rangirkhari, Tarapur, Silchar, Kanakpur Part-II, Assam 788005

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